Terms of service

Effective Date: 18th October 2025

Aiofee operates this store and website, including all related information, content, features, tools, products and services, to provide you, our customer, with a curated skincare shopping experience (the "Services"). Aiofee is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use and disclose your personal information when you interact with the Services, make a purchase, or communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to personal information.

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use and disclosure of your information as described here.

1. Personal Information We Collect
We collect personal information that identifies or can reasonably be linked to you, including:

a. Contact details: Name, address, billing and shipping addresses, phone number, email.
b. Financial information: Payment card details, bank account info, transaction details.
c. Account information: Username, password, preferences and settings.
d. Transaction information: Items viewed, added to cart, wishlist, purchased, returned, exchanged or cancelled.
e. Communications: Customer support inquiries or other communications with us.
f. Device and usage information: Device, browser, network connection, IP address and interactions with the Services.

2. How We Collect Personal Information
We collect information:

a. Directly from you when creating an account, using the Services, or communicating with us.
b. Automatically through cookies, analytics, and other tracking technologies.
c. From service providers who help us operate our Services (e.g., payment processors, shipping partners).
d. From partners or third parties as permitted by law.

3. How We Use Personal Information
We use your personal information to:

a. Provide and improve our Services – process payments, fulfill orders, manage your account, offer personalized skincare recommendations and facilitate returns/exchanges.
b. Marketing and Promotions – send promotional communications and show targeted ads based on your activity.
c. Security and Fraud Prevention – detect, prevent, and respond to fraudulent or unsafe activity.
d. Customer Support – respond to inquiries and provide effective support.
e. Legal Compliance – comply with applicable laws, legal processes and enforce our policies.
f. International Orders: For international orders, the current exchange rate at the time of purchase will be factored into the payment and billing.

4. How We Share Personal Information
We may share your information:

a. With Shopify and service providers performing services on our behalf (e.g., payment processing, shipping, analytics).
b. With marketing partners for targeted promotions.
c. With affiliates or as part of corporate transactions (e.g., mergers, acquisitions).
d. When required by law or to protect rights, property or safety.
e. Shopify may also process your information to provide enhanced features and improve the Services. Learn more about Shopify’s privacy practices here.

5. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information.

6. Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. Parents or guardians can contact us to delete any data inadvertently collected.

7. Security and Data Retention
While we use reasonable measures to protect your personal information, no system is completely secure. Retention periods depend on business needs, legal obligations and dispute resolution requirements.

8. Your Rights and Choices
Depending on your location, you may have rights to:

a. Access, delete or correct your personal information.
b. Receive a copy or transfer your information.
c. Manage communication preferences, including opting out of promotional emails.
d. Requests can be made via the Services or by contacting us at info@aiofee.com.
e. We may require identity verification before processing requests.

9. Complaints
If you have concerns about how we process your personal information, contact us at info@aiofee.com or through your local data protection authority.

10. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with the “Last Updated” date.

12. Contact Us
For questions, complaints or to exercise your privacy rights: Email: info@aiofee.com
Address: Urbtech NPX, Sector 153, 6th Floor, 82/82, Noida 201310, UP, India